Lucy Appleby

Psychotherapist . MBACP Registered. Theatre Director

Privacy & Cookie Policy 

Who We Are

I am Lucy Appleby, a registered psychotherapist.

My website address is:



Your privacy is extremely important to me and therefore please read this privacy notice as it contains important information on who I are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and authorities if you have a complaint.

This is regulated under the General Data Protection Regulation which applies across the European Union including the United Kingdom and we are responsible as ‘controller’ of that personal information.

This Privacy Policy does not apply to the practices of third parties that we do not own or control.


The Personal Information that is Collected and Used

I may collect your name, address, phone number and email address along with information of a personal nature that is relevant to our work together.


How Personal Information is Used

We use your name and email address to communicate with you during our work together. We may use the information of a personal nature that you have provided us with (and which is relevant to our work together) to aid the counselling, coaching, consultancy, and training services I offer you.


Whom I Share your Personal Information With

In line with the general confidentiality and privacy of my work, no information will be shared with other people. In exceptional ethical or legal circumstances (for example where your safety of that of others may be at risk) it may be necessary to give information to relevant authorities.

In such situations, unless there are contraindications, you will be informed, and the circumstances will be discussed fully.  I will not share your personal information with any other third parties.  I will only share personal information with law enforcement or other authorities if required by applicable law.


How Long Personal Data will be Kept

Any information and notes are erased at sever years after the end of our work together (Contract and Civil Law Statute of Limitation requires they be kept for this time).

Reasons we can collect and use your personal information. I rely on Your Consent (that you have given clear consent for us to process your personal data for a specific purpose) as the lawful basis on which I  collect and use your personal data.


Your Rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require me  to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to me, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to my continued processing of your personal information
  • otherwise restrict my processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please contact me at

Keeping your personal information secure

In order to comply with the new GPDR regulations your contact details and any notes are kept solely for the purposes of our therapeutic/coaching /training work together. These notes may be manual documents kept in a secure place or electronic documents (including emails) kept securely on a password protected computer or encrypted cloud-based system.


How to Complain

I hope that we can resolve any query or concern you raise about my use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at .




What is a cookie and what does it do?

Essentially, a cookie is a small file of text that is dropped on a user’s browser by a website, when the user visits the site.

The cookie serves to give the website a “memory”, enabling it to retain information such as…

  • user settings and preferences, eg. language, font size and theme,
  • geographic location and currency,
  • the goods in their virtual shopping cart on e-commerce sites,
  • their browsing activity, eg. frequency of visits to the site and duration of the visit,
  • their password and invoice details,
  • their previous purchases,
  • their fields of interest

All in all, cookies are an important and often indispensable means of presenting a smooth and responsive digital experience for the users.



Based on purpose, one may speak of the following five categories:

  1. Strictly Necessary Cookies
  2. Preferences Cookies
  3. Statistics Cookies
  4. Marketing Cookies
  5. Other/Unknown Cookies

In this categorization, the cookies to be aware of are especially the marketing cookies, that are the ones most frequently tracking, storing and using personal data.



Based on duration, one may speak of session cookies and permanent cookies.

  • Session Cookies
  • Permanent Cookies

Session cookies disappear once the user closes the browser window. All permanent cookies have an expiration date written in their code. According to the ePrivacy Directive, the cookie should last no longer than 12 months, but in practice, many cookies have a much longer duration. Ordinary cookies can easily be viewed and deleted by the user, as we will explain later on in this article.